Covid secure safety icons including socially distanced seating plan, cleaning, contactless payment and hand sanitiser.

Covid-19 Safety Measures - please read before you book and before your visit

Posted on: Tuesday 11 May 2021

General Information

  • You should not come to our venues if you need to self-isolate, for example because you have been asked to self-isolate by NHS Test and Trace; are required to isolate after travel; or because you are displaying any COVID-19 symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell), even if these symptoms are mild.
  • If you or anyone you live with, have one or more of these symptoms you should not attend, and should follow the guidance on testing and self-isolation.
  • A face covering is strongly recommended, unless exempt
  • Show tickets on your device
  • NHS test & trace participation is strongly recommended
  • Hand sanitiser provided
  • Card payments only at the venues
  • Increased cleaning and ventilation in place, including between events

Socially distanced seating plan explained

Please note that during July and August 2021, we will be continuing to use social distancing plans for some live productions and films. However please note that this excludes Francis Rossi at the Pomegranate Theatre on 30th July 2021 and Jason Manford  at the Winding Wheel Theatre on Saturday 28th August 2021.

For socially distanced events, we are limiting the number of seats on sale and we will ensure that there are unoccupied seats between parties to meet social distancing requirements.

Event listings with a socially distanced seating plan will have the following icon:

Socially Distanced Seating Plan icon

Socially distanced seating plans may vary depending on the event, but here is an example of the seating plan which is in place for many events at the Pomegranate Theatre. 

Please pre-book tickets online

We understand that many customers like to pay for tickets on the door, but in order for us to provide the safest environment possible, please pre-book tickets online wherever possible. Pre-booking closes 30 minutes before the event starts.

As well as guaranteeing you have a seat during a time when we have a reduced number available, pre-booking will help reduce contact and queues at the box office.

To help minimise queues further, it is not possible for Friends of the Pomegranate Theatre to make reservations for our events that have a socially distanced seating plan. However, the good news is that Friends can make bookings and pay in full for these events online.

You don’t need to collect tickets or print your tickets or confirmation email. All you need to do is have your confirmation email ready on your smart phone or tablet to show on entry to the auditorium. And, to help us reduce contact time further, we would like to request that you also have ready your seat number(s) as you will be asked for these. 

Tickets for wheelchair users and carers
It is possible to book wheelchair user seats online. More specific information about booking accessible seats online is in our access guide.

Tickets for customers requiring essential companions 
Customers who are not wheelchair users and require a ticket for an essential companion will need to purchase tickets by calling 01246 345 222.

Pre-book discounted food & drink online

When booking your tickets online you can pre-order food and drink at a reduced price. See individual event listings to find out what's on the menu. If packages are available for the event you are booking, you will be asked if you would like to purchase food and drink when checking out. Pre-ordering for food & drink closes 90 minutes before the event start time.

Once you have booked your food and drink online, you don’t need to print anything. When you arrive at the theatre there will be a staff member to greet you. Just let them know that you have a food and drink package and they will point you towards the collection point. It’s a good idea to have your confirmation email on hand on your phone or tablet too.

Don’t forget that films do not have intervals so you will need to collect your food and drink before the screening starts. Most live events have intervals, but if they don't then this will be detailed on the website event listing.

Important note for when travelling to the theatres

The address of the Winding Wheel Theatre is Holywell Street, Chesterfield, S41 7SA.

The address of the Pomegranate Theatre is Corporation Street, Chesterfield, S41 7TX.

Car parks around the theatres and in Chesterfield town centre are open and operating as normal, but please check the Chesterfield Borough Council carparking web pages for the latest updates. Please remember to check the car park opening times before you leave your car.

For customers with mobility difficulties, the closest drop off and pick up point is located immediately outside the Pomegranate Theatre door on Corporation Street, which is only accessible via Spa Lane and Station Road.

On arrival at the theatre

Recommended

We strongly recommend that you wear a face covering during your visit. 

Access to the theatre is, as usual, by the main doors and to help us manage the flow of customers, you may be asked to join the queuing area outside the theatre. The area is clearly signposted, and we ask that you socially distance if you do need to wait in the queue. 

If you planning to meet someone, please do this outside and in a quiet spot, away from the venue’s main entrance where other customer may be arriving.

Do not enter the theatre if you are experiencing any COVID-19 symptoms.

On entry, you can check in on the NHS app or provide details using a form which we will provide. 

If you have any questions about these measures, please don’t hesitate to ask our staff at the venue, but where possible, please make enquiries in advance by emailing box.office@chesterfield.gov.uk or by calling the box office on 01246 345 222.

Buying food & drink at the theatres

If you didn’t get a chance to pre-order food and drink online, don’t worry.

At the theatre, the bar will be serving a small range of soft drinks, snacks, sweets, and ice creams. If seeing a film, don’t forget that there will not be an interval so you will need to buy food and drink before the screening, or you will miss out. 

Payment is by card only and there will be a one-way system in place to get to the bar and we have added protective screens at our tills and service points. The stair lift from the foyer area to the bar/café area will not be in operation, and customers with mobility difficulties will be provided with an in-seat bar and catering service by our staff.

Social distancing inside the theatres

Please help us by observing social distancing at all times and avoid waiting around in the foyer and bar areas.

There will be a one-way flow system and hand sanitiser in the main areas of the theatres. We have also placed signs throughout the venues to help you navigate and to remind you about distancing. Our staff will of course be present to help point you in the right direction.

Please remember that children under the age of 18 must be accompanied to the theatre by an adult at all times and this is no different for our socially distanced events.

At the Pomegranate Theatre, we request that you leave the auditorium using the emergency exits which will exit onto Back Station Lane (to the rear of the theatre).

Using the toilet facilities

To aid the safe flow of customers around the building we ask that, when possible, you use the facilities before entering the auditorium to avoid additional journeys.

The toilets will be cleaned regularly.

Hand soap will be replenished regularly, we just ask that you please follow current hand washing guidelines after using our facilities. There will be signs detailing these guidelines.

Please use the hand sanitiser provided

We have placed hand sanitiser dispensers throughout the venues. All visitors are asked to use hand sanitiser when entering the buildings.

We have extra cleaning in place

On top of our already high cleaning standards, regular and particular attention will be paid to touch points throughout the theatre. The auditorium will be thoroughly cleaned after each event. Please help us by avoiding touching anything unnecessarily and using the bins provided for your rubbish.

Our staff have received specific training

All employees will receive specific COVID-19 training and PPE will be provided to employees where the risk assessment has deemed it necessary, in line with government requirements. 

Need to know more about accessibility?

Please see our online guide for specific information regarding access. If you have any concerns when using the facilities or accessing the building, please report it to a member of staff.

Covid-19 Safety Measures - please read before you book and before your visit

General Information

  • You should not come to our venues if you need to self-isolate, for example because you have been asked to self-isolate by NHS Test and Trace; are required to isolate after travel; or because you are displaying any COVID-19 symptoms (a high temperature, new and persistent cough, or a loss of/change in sense of taste or smell), even if these symptoms are mild.
  • If you or anyone you live with, have one or more of these symptoms you should not attend, and should follow the guidance on testing and self-isolation.
  • A face covering is strongly recommended, unless exempt
  • Show tickets on your device
  • NHS test & trace participation is strongly recommended
  • Hand sanitiser provided
  • Card payments only at the venues
  • Increased cleaning and ventilation in place, including between events

Socially distanced seating plan explained

Please note that during July and August 2021, we will be continuing to use social distancing plans for some live productions and films. However please note that this excludes Francis Rossi at the Pomegranate Theatre on 30th July 2021 and Jason Manford  at the Winding Wheel Theatre on Saturday 28th August 2021.

For socially distanced events, we are limiting the number of seats on sale and we will ensure that there are unoccupied seats between parties to meet social distancing requirements.

Event listings with a socially distanced seating plan will have the following icon:

Socially Distanced Seating Plan icon

Socially distanced seating plans may vary depending on the event, but here is an example of the seating plan which is in place for many events at the Pomegranate Theatre. 

Please pre-book tickets online

We understand that many customers like to pay for tickets on the door, but in order for us to provide the safest environment possible, please pre-book tickets online wherever possible. Pre-booking closes 30 minutes before the event starts.

As well as guaranteeing you have a seat during a time when we have a reduced number available, pre-booking will help reduce contact and queues at the box office.

To help minimise queues further, it is not possible for Friends of the Pomegranate Theatre to make reservations for our events that have a socially distanced seating plan. However, the good news is that Friends can make bookings and pay in full for these events online.

You don’t need to collect tickets or print your tickets or confirmation email. All you need to do is have your confirmation email ready on your smart phone or tablet to show on entry to the auditorium. And, to help us reduce contact time further, we would like to request that you also have ready your seat number(s) as you will be asked for these. 

Tickets for wheelchair users and carers
It is possible to book wheelchair user seats online. More specific information about booking accessible seats online is in our access guide.

Tickets for customers requiring essential companions 
Customers who are not wheelchair users and require a ticket for an essential companion will need to purchase tickets by calling 01246 345 222.

Pre-book discounted food & drink online

When booking your tickets online you can pre-order food and drink at a reduced price. See individual event listings to find out what's on the menu. If packages are available for the event you are booking, you will be asked if you would like to purchase food and drink when checking out. Pre-ordering for food & drink closes 90 minutes before the event start time.

Once you have booked your food and drink online, you don’t need to print anything. When you arrive at the theatre there will be a staff member to greet you. Just let them know that you have a food and drink package and they will point you towards the collection point. It’s a good idea to have your confirmation email on hand on your phone or tablet too.

Don’t forget that films do not have intervals so you will need to collect your food and drink before the screening starts. Most live events have intervals, but if they don't then this will be detailed on the website event listing.

Important note for when travelling to the theatres

The address of the Winding Wheel Theatre is Holywell Street, Chesterfield, S41 7SA.

The address of the Pomegranate Theatre is Corporation Street, Chesterfield, S41 7TX.

Car parks around the theatres and in Chesterfield town centre are open and operating as normal, but please check the Chesterfield Borough Council carparking web pages for the latest updates. Please remember to check the car park opening times before you leave your car.

For customers with mobility difficulties, the closest drop off and pick up point is located immediately outside the Pomegranate Theatre door on Corporation Street, which is only accessible via Spa Lane and Station Road.

On arrival at the theatre

Recommended

We strongly recommend that you wear a face covering during your visit. 

Access to the theatre is, as usual, by the main doors and to help us manage the flow of customers, you may be asked to join the queuing area outside the theatre. The area is clearly signposted, and we ask that you socially distance if you do need to wait in the queue. 

If you planning to meet someone, please do this outside and in a quiet spot, away from the venue’s main entrance where other customer may be arriving.

Do not enter the theatre if you are experiencing any COVID-19 symptoms.

On entry, you can check in on the NHS app or provide details using a form which we will provide. 

If you have any questions about these measures, please don’t hesitate to ask our staff at the venue, but where possible, please make enquiries in advance by emailing box.office@chesterfield.gov.uk or by calling the box office on 01246 345 222.

Buying food & drink at the theatres

If you didn’t get a chance to pre-order food and drink online, don’t worry.

At the theatre, the bar will be serving a small range of soft drinks, snacks, sweets, and ice creams. If seeing a film, don’t forget that there will not be an interval so you will need to buy food and drink before the screening, or you will miss out. 

Payment is by card only and there will be a one-way system in place to get to the bar and we have added protective screens at our tills and service points. The stair lift from the foyer area to the bar/café area will not be in operation, and customers with mobility difficulties will be provided with an in-seat bar and catering service by our staff.

Social distancing inside the theatres

Please help us by observing social distancing at all times and avoid waiting around in the foyer and bar areas.

There will be a one-way flow system and hand sanitiser in the main areas of the theatres. We have also placed signs throughout the venues to help you navigate and to remind you about distancing. Our staff will of course be present to help point you in the right direction.

Please remember that children under the age of 18 must be accompanied to the theatre by an adult at all times and this is no different for our socially distanced events.

At the Pomegranate Theatre, we request that you leave the auditorium using the emergency exits which will exit onto Back Station Lane (to the rear of the theatre).

Using the toilet facilities

To aid the safe flow of customers around the building we ask that, when possible, you use the facilities before entering the auditorium to avoid additional journeys.

The toilets will be cleaned regularly.

Hand soap will be replenished regularly, we just ask that you please follow current hand washing guidelines after using our facilities. There will be signs detailing these guidelines.

Please use the hand sanitiser provided

We have placed hand sanitiser dispensers throughout the venues. All visitors are asked to use hand sanitiser when entering the buildings.

We have extra cleaning in place

On top of our already high cleaning standards, regular and particular attention will be paid to touch points throughout the theatre. The auditorium will be thoroughly cleaned after each event. Please help us by avoiding touching anything unnecessarily and using the bins provided for your rubbish.

Our staff have received specific training

All employees will receive specific COVID-19 training and PPE will be provided to employees where the risk assessment has deemed it necessary, in line with government requirements. 

Need to know more about accessibility?

Please see our online guide for specific information regarding access. If you have any concerns when using the facilities or accessing the building, please report it to a member of staff.