Website Accessibility Statement

Accessibility statement for www.chesterfieldtheatres.co.uk.

This accessibility statement applies to www.chesterfieldtheatres.co.uk.

This website is run by Chesterfield Theatres which is owned and managed by Chesterfield Borough Council. We want as many people as possible to be able to use this website.

We are continuously working to:

Ensure that alt tags that describe an image (where currently possible)
include clear link descriptions (where currently possible)

To make navigation as easy as possible. You should be able to

Zoom in up to 300% without the text and embedded videos spilling off the screen
Navigate most of the website using just a keyboard, including media controls on embedded YouTube videos
Enjoy the content on our website with PDFs only being used if essential

We have also made the website text as simple as possible to understand.

Although we try to work to the accepted standards for accessibility and usability, it may not always be possible for this website to meet all standards. For example, sometimes the use of third-party applications may cause accessibility issues for some users. If you experience any problems please contact us so we can work to improve your experience.

Advances in technology mean that most devices and web browsers have their own built in accessibility aids or assistive technology to help you to access the internet.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, but we are working where possible to correct this. Please do contact us if you notice anything we have missed.

When buying tickets, customers are required to click on the buy tickets button which redirects to the theatres ticketing system which is provided by Spekrix. The ticketing system is not accessible for those who wish to use their keyboard to select their own seat when purchasing tickets. As an alternative, customers can use this website (chesterfieldtheatres.co.uk) to find out what events are on and then book tickets by calling 01246 345 222 or by visiting the main Box Office which is located at the Winding Wheel Theatre.
The YouTube videos that we have embedded on our website do not have on site captions or audio description
Our online forms cannot be navigated using a keyboard and some do not highlight when they are tabbed onto
Customers cannot skip to the main content when using a screen reader

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, audio recording or other formats:

email box.office@chesterfield.gov.uk
Call 01246 345 222

If you cannot view the map on our ‘getting here’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email box.office@chesterfield.gov.uk. Please include:

‘Website accessibility’ in the subject line
the web address (URL) of the page with the issue
details of the issue.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Chesterfield Borough Council which owns and manages Chesterfield Theatres is committed to making its website accessible, in accordance with the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Images

Some images do not have a text alternative (alt text), so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text Content). Alt text has been added to all our images, but a code error is preventing them from showing correctly. We plan to fix this by 31st August 2024.
When accessed on a mobile device, the web banner (which is an image) on the home page automatically scrolls and there are no buttons to pause this. This doesn’t meet WCAG 2.1 success criterion 2.2.2 (Pause, Stop, Hide). We plan to fix this by 31 August 2024.

Links

Links should be clear and easy to understand so users with assistive technology, like a screen reader, can easily and efficiently navigate where they need to go on a website. Currently, on www.chesterfieldtheatres.co.uk some links do not have a clear description. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (Link Purpose - In Context) and 4.1.2 (Name, Role, Value). We plan to fix this by 31st August 2024.

Forms

There are forms on chesterfieldtheatres.co.uk such as email sign up forms which do not clearly label what the fields are for, do not highlight if an error is made when they are being completed, do not have instructions detailed within the fields, do not highlight if an error is made when they are being completed and are not labelled. This makes it difficult for a customer who is using assistive technology such as a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.3.5 (Identify Input Purpose), 3.3.1 (Error Identification), 3.3.2 (Labels or Instructions), 3.3.3 (Error Suggestion) and 4.1.2 (Name, Role, Value). We plan to fix this by 31st December 2024.

Website language

A language must be set to every page on the website and this is not the case for www.chesterfieldtheatres.co.uk. This doesn’t meet WCAG 2.1 success criterion 3.1.1 (Language of Page). This is a change which will need to be built into the HTML. We are currently looking into this and will confirm a date as soon as possible.

Other web development issues

The HTML used for Chesterfield Theatres has some invalid code such as details of where a page starts and finishes. This doesn’t meet WCAG 2.1 success criterion 4.1.1 (parsing). This is a change that will require a HTML update. We are currently looking into this and will confirm a date as soon as possible.

Navigation and accessing information

There’s no way to skip the repeated content in the page header on some of our websites (for example, a ‘skip to main content’ option). This doesn’t meet WCAG 2.1 success criterion 2.4.1 (bypass blocks). we are planning to add skip to content on all of our websites by 31 December 2020.

Disproportionate burden

There are no disproportionate burdens at present.

Content that’s not within the scope of the accessibility regulations

Videos

The regulations do not apply to third-party content that is neither funded nor developed by, nor under the control of, the public sector body. The majority of videos displayed on ww.chesterfieldtheatres.co.uk fall into this category and will therefore not include captions or audio description unless provided to us. We will encourage suppliers to provide an alternative content where possible. For videos created in-house, we will provide an alternative, for example captions.

Maps

The regulations do not apply to online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. We use embedded google maps to help identify items such as the location of our venues. We do not plan to change these maps, but we will ensure that a full address is included next to any map.

PDFs

We will ensure that new PDFs or Word documents we publish and are produced by us, meet accessibility standards. We cannot always guarantee that documents produced by external organisations, and published on our websites, are accessible. An example of a PDF supplied by a third party could be an education pack.

What we’re doing to improve accessibility

We are currently working on improving our HTML in order to fix and reduce some of the criteria we do not meet within this accessibility statement.
We are working with members of the Chesterfield Theatres Access Group to gather feedback and suggestions on our website.
Staff members who create content for this website will undertake relevant training. An example of this is creating accessible PDFs.

How we tested our website

This website is tested for accessibility, quality assurance and search engine optimisation every week. The automated tests are carried out by Sitemorse who produce reports detailing any issues which we then work to resolve. Manual checks have also been carried out on this website and this will be reviewed on an annual basis.

If you would like to know more about our accessibility checks, please email box.office@chesterfield.gov.uk using 'website accessibility' in the subject line.

This statement was prepared on 1 September 2020. It was last updated on 10 July 2024.