Following the outbreak of Covid-19, some changes have been made to the Winding Wheel Theatre to ensure the safety of all staff and visitors. This short guide is designed to help you know what to expect when visiting.
Welcome to the Winding Wheel, Chesterfield
The Winding Wheel is a Grade II listed theatre, originally built in 1923 as a cinema. The Winding Wheel has three rooms which are regularly used for events and these are – the auditorium, ballroom and function room. The Winding Wheel has a diverse programme of events including west end musicals, stand up comedy, music concerts, talks and a wide range of community events The Winding Wheel aims to be accessible to all and we are committed to making your visit to us as easy and enjoyable as possible. The information contained in this leaflet can also be available in other formats if required. Our staff are an important link between the practical facilities we offer and the many guests who visit us each day. All front of house staff undergo awareness training, and will be only too pleased to assist you should you require any information or help.
Your journey to the theatre
The theatre address is: Holywell Street, Chesterfield, S41 7SA
Chesterfield is just 10 minutes from junction 29 of the M1 motorway via the A617. From all routes follow signs to Chesterfield Town Centre, the Winding Wheel is located in close proximity to the ‘Crooked Spire Church’. Local car parks are well signposted. Corporation Street (S41 7TX); Durrant Road (S41 7NF); Derbyshire Times (S41 7XD); Devonshire Street (S41 7ST); Holywell Cross (S40 1UT); Theatre Lane (S41 7TP); St. Mary’s Gate (S41 7TJ); Station Road (S41 7XB); Spa Lane (S41 7XB).
There are a number of large car parks close to the Winding Wheel (see above) and also a number of car parks close to the Winding Wheel that have allocated disabled parking. If you are a Chesterfield resident and you pay your council tax to Chesterfield Borough Council you will receive a parking disc with your annual council tax bill. It can be used to park for free in the following Chesterfield Borough Council off-street pay and display car parks: Albion Road / Derbyshire Times / Devonshire Street / Durrant Road / Hollis Lane (excluding on-street bays) / Holywell Cross (The Donut) / Queens Park (North and South) / Spa Lane / Station Road / St Mary’s Gate / Theatre Lane. Residents of the borough can park free of charge before 10am and after 3pm Monday to Saturday and all day on a Sunday and bank holidays.
Please note that Corporation Street has been temporarily closed to traffic at the junction with St Mary’s Gate, and visitors are advised to leave extra time for your journey.
Drop off and pick up point
The closest drop off and pick up point is located immediately outside the Winding Wheel on Holywell Street.
There are numerous taxi firms serving Chesterfield and many of these are accessible and suitable for people with mobility difficulties and wheelchair users. There are taxi firms very close by to the Winding Wheel. If you need assistance in booking a taxi please speak with a member of front of house staff.
The Winding Wheel is within walking distance of all town centre bus stops. The following bus numbers stop close to the Winding Wheel: 2, 39, 43, 50, 51, 54, 72, 74, 77 82, 83 – with bus stops on St. Mary’s Gate, Stephenson Place or Church Way.
Exit Chesterfield Station bearing left. Keeping the Chesterfield Hotel on your right, walk up a hill, cross the footbridge to Corporation Street, keep walking with the Pomegranate Theatre on your left. Turn right onto Holywell Street. The Winding Wheel is situated on the right. The distance is 0.3 miles (approximate 6 minute walk).
The Winding Wheel is accessible within minutes from the train station, from local car parks and bus stops. Several finger post signs mark the way to the venue. Chesterfield is an ancient market town and the New Square and Market Place floor area are covered in cobbles. We would remind you to take extra care on these cobbles if you are accessing the theatre via these routes.
Walking from Chesterfield Visitor Information Centre
Walk north on Church Way towards Burlington Street. Turn right onto Stephenson Place. At the bottom of Stephenson Place is a pelican crossing leading you straight outside the Winding Wheel.
Walking from the market square
Walk east on Market Place towards Glumangate. Continue onto High Street. Continue onto Burlington Street. Turn left onto Church Way. Turn right onto Stephenson Place. At the bottom of Stephenson Place is a pelican crossing leading you straight outside the Winding Wheel. Information about the local area is available from Chesterfield Visitor Information Centre, Rykneld Square, Chesterfield, S40 1SB or by calling 01246 345777 / 01246 345778 or visiting www.visitchesterfield.info
The building and facilities
About the entrances and main foyer area, bar/café area
Access to the Winding Wheel is level access from the street through to the doors.
The entrance to the front of the building is operating as normal. Any queues for the building will run along the side of the bulding down Holywell Street. All visitors are requested to socially distance in the queue. Customer Assistants will be on hand to manage queue points if necessary.
All visitors are expected to sanitise their hands before entering the building. Cleaning stations are provided.
All visitors are required to wear a face covering.
The Winding Wheel Theatre will be operating a one-way system in its publicly accessible areas, there will be clear floor markings to help all visitors and staff ensure they keep a safe social distance. We kindly request that all staff and visitors maintain a 2-metre distance wherever possible, to ensure safety of themselves and those around them.
Here are some examples of some floor signs you can expect to see in the theatre.
The staircase from the foyer to the circle will be one-way only.
Advanced tickets for all events/performances/shows can be purchased from the Visitor Information Centre which is situated in Rykneld Square, Chesterfield, S40 1SB from Monday to Saturday 9.30am – 6pm or on bank holidays 9.30am – 5pm.
The Winding Wheel Box Office which is located in the foyer is open an hour before each performance to collect booked tickets and purchase on the day tickets.
If you require a wheelchair space this can be booked with Box Office staff. Wheelchair users require a carer who can accompany for free, but require a ticket.
The Winding Wheel has 2 accessible toilets. One in the main entrance area and one in the circle (accessible by lift).
Toilet facilities will be reduced in number to enable social distancing, and have a maximum occupancy clearly stated on the outside of each facility. A maximum of one household at a time are permitted in the toilets. All staff and visitors are requested to complying with these restrictions to help ensure social distancing can be maintained at all times.
When using toilet facilities, you will be asked to clean your hands before and after use and to ensure the lid is down when flushing. The toilets in the bar area and the accessible toilet which is next to the box office will be in operation. The toilets at the rear of the stalls (both accessible and non-accessible) will not be in use.
There will be a one-way system in place for the purchase of drinks and snacks in all Bars.
The Stage Bar in the Foyer will be closed until further notice.
For theatre performances, to facilitate social distancing, all the furniture has been removed from the bars, and customers are requested to consume drinks and snacks at their seats in the auditorium.
The seating in the Auditorium and Circle will be socially distanced as per Government guidelines, the number of available seats will be reduced and limited.
There will be 5 wheelchair spaces available in the Auditorium on the ground floor.
The seating in the Function Room, and the Ballroom will be socially distanced as per Government guidelines, the number of available seats will be reduced and limited.
Emergency Procedures are in place at all our venues to assist anyone with a disability to exit the venue safely in the event of an evacuation. Equipment is installed to assist with this on stairways and staff members are trained regularly in its use.
The following measures have been put in place to ensure everyone’s safety.
All customers must have a valid ticket which will be checked at the door. Please have your ticket ready for inspection.
Customers may collect or purchase tickets at the box office of the venue. Only customers with tickets will be allowed in the venue, and if you leave the venue for any reason, you will need to show your ticket to gain re-admission.
Please keep the items you bring with you to an absolute minimum. Security searches may be carried out.
We reserve the right to refuse admission or request a customer leave the venue and take action to enforce this.
Visually impaired customers
A large print version of printed materials can be made available on request. Advanced notice is required.
Any customers wishing to use a headset please ask a member of the box office staff or front of house staff who will be able to help you obtain a headset and show you which channel to put the headset on for your requirements.
Infrared hearing system
The Winding Wheel is equipped with facilities to aid those with hearing impairments. The auditorium and ballroom are fitted with an infra-red hearing system . The infra-red system requires the user to wear one of two lightweight receivers, one to be worn around the neck and the other is a headset.
If you wish to use any of the headsets available (which are located behind the Stage Bar in the Foyer ), please ask a member of the box office or front of house staff who will be able to show you how to use the headset.
The box office can also advise on seats which have the best reception. The Winding Wheel function room has an induction loop system to boost the sound of an individual’s hearing aid.
Customers who are mobility impaired
The main entrance and stalls (ground floor) are fully accessible with wheelchair seats and toilet facilities. The Winding Wheel bar auditorium is fully accessible. The Winding Wheel circle (first floor) has a lift from the main entrance.
Circle seating is not accessible for wheelchair users. There are 22 steps to the circle. The Winding Wheel function room (first floor) is accessible via lift and small ramp to gain access to the function room. There are 22 steps to the function room The ballroom (second floor) is accessible via lift. There are a further 11 steps from the first floor to the second floor ballroom.
There are up to 10 wheelchair spaces in the Winding Wheel auditorium. Please inform box office staff when booking if you require one of these spaces. Please be aware that health and safety regulations require that users remain in the wheelchair during performances.
Assistance dogs are welcome at all venues but please let the box office know when booking.
Do you need to bring a carer/essential companion?
Essential companion - this concession exists to enable all patrons to equally participate, with dignity and respect at events and performances. The purpose of the concession is to ensure the safety and enjoyment of those customers who require a companion to assist them in accessing the facilities for events and performances.
The concession is not open to, or intended for, those who simply require a companion to assist with transportation to and from the venues, or to keep them company. The scheme is not offered to anyone who can cope independently in a public venue. The essential companion’s primary role is to assist the customer with mobility or guidance, to enable them to safely attend and enjoy the event or performance. The essential companion is expected to attend to the needs of the customer at all times whilst on the premises.
We’re family friendly
We have baby changing facilities in the disabled toilets. Mothers are welcome to breastfeed anywhere at the Winding Wheel. Babes in arms: A limited number of free tickets for children aged 12 months and under (who are sharing a seat with their carer) are available for some family friendly events (contact box office for more info and to book).
British sign language interpreted
Some performances at the theatre have a British Sign Language interpreter at the side of the stage, who will interpret the spoken and heard elements of a performance.
Open to everyone and is specifically adapted for those with learning disabilities and other sensory and communication disorders – providing a more relaxed and supportive atmosphere in order to reduce anxiety and allow people to experience live theatre.
We appreciate that visiting a new place can be a challenging experience for some people. If you have booked tickets to one of our events and one of your party would benefit from a pre-event tour or touch tour (if offered as part of the show), then please get in touch with Wendy Blunt, Health and Wellbeing officer on 01246 345344.
Dementia friendly performances
Music and theatre play an important role in engaging with people who are living with dementia and can contribute significantly to maintaining people’s independence and reduce social isolation. We have partnered with Arts Derbyshire and the Matinee Project to bring four screenings of classic films for people with dementia or memory challenges and their family/carers.