A dark grey background with white text reading SUMMARY OF EVENTS postponed and cancelled.

Cancelled and Postponed Events

Posted on: Tuesday 17 March 2020

If an event you have booked for has been changed, we will contact you by email, letter, or phone. 

To check if an event you have booked for has been rescheduled or cancelled due to Covid-19, please see the relevant event listing in our What's On section. 

What happens if I have booked for an event that has been cancelled?

Customers who have booked for an event which has been cancelled will be offered a refund. Refunds are usually available up until 28 days after the original event date, but due to the current circumstances, refunds will be available for up to 12 weeks after the original event date. As we are experiencing a high call volume, please do not call us about a cancelled event unless we have requested that you do so.

What happens if I have booked for an event that has been rescheduled?

If the event you have booked for has been rescheduled and you can make the new date, then please retain your ticket(s) for use on the new date unless advised otherwise by our box office team. If you opted for ticket collection when you booked, and you haven’t yet collected your ticket(s) then you can collect them from the Visitor Information Centre, please check that the centre is open before visiting.

Any reservations that have been made for a rescheduled event will be carried over to the new date.

If you can't make the new date, please call us on 01246 345 222, or email us on box.office@chesterfield.gov.uk.

For the pantomime, you must contact us by Wed 31 March 2021. For all other events, you must contact us at least 8 weeks before the new event takes place. If we don't hear from you by these dates then we will assume that you are going to attend the new date and you will not be able to receive a refund for your ticket(s). 

Please see our terms and conditions for further information.

Cancelled and Postponed Events

If an event you have booked for has been changed, we will contact you by email, letter, or phone. 

To check if an event you have booked for has been rescheduled or cancelled due to Covid-19, please see the relevant event listing in our What's On section. 

What happens if I have booked for an event that has been cancelled?

Customers who have booked for an event which has been cancelled will be offered a refund. Refunds are usually available up until 28 days after the original event date, but due to the current circumstances, refunds will be available for up to 12 weeks after the original event date. As we are experiencing a high call volume, please do not call us about a cancelled event unless we have requested that you do so.

What happens if I have booked for an event that has been rescheduled?

If the event you have booked for has been rescheduled and you can make the new date, then please retain your ticket(s) for use on the new date unless advised otherwise by our box office team. If you opted for ticket collection when you booked, and you haven’t yet collected your ticket(s) then you can collect them from the Visitor Information Centre, please check that the centre is open before visiting.

Any reservations that have been made for a rescheduled event will be carried over to the new date.

If you can't make the new date, please call us on 01246 345 222, or email us on box.office@chesterfield.gov.uk.

For the pantomime, you must contact us by Wed 31 March 2021. For all other events, you must contact us at least 8 weeks before the new event takes place. If we don't hear from you by these dates then we will assume that you are going to attend the new date and you will not be able to receive a refund for your ticket(s). 

Please see our terms and conditions for further information.