Pomegranate Theatre Access Guide

Following the outbreak of Covid-19, some changes have been made to the Pomegranate Theatre to ensure the safety of all staff and visitors. Our standard access guide has been edited to include important updates which are highlighted with this icon. These are in effect fro July 2020 until further notice.

Welcome to the Pomegranate Theatre, Chesterfield

The Pomegranate Theatre aims to be accessible to all and we are committed to making your visit to us as easy and enjoyable as possible. The information contained on this page can also be available in other formats if required. Our staff are an important link between the practical facilities we offer and the many guests who visit us each day. All front of house staff have undertaken awareness training and will be only too pleased to assist you should you require any information or help.

Your journey to the theatre

The theatre address of the Pomegranate Theatre is Corporation Street, Chesterfield, S41 7TX

By car
Chesterfield is just 10 minutes from junction 29 of the M1 motorway via the A617. From all routes follow signs to Chesterfield Town Centre, the theatre is near the ‘Crooked Spire Church’.

Local car parks are well signposted. Corporation Street (S41 7TX); Durrant Road (S41 7NF); Derbyshire Times (S41 7XD); Devonshire Street (S41 7ST); Holywell Cross (S40 1UT); Theatre Lane (S41 7TP); St. Mary’s Gate (S41 7TJ); Station Road (S41 7XB); Spa Lane (S41 7XB).

Please note that Corporation Street has been temporarily closed to traffic at the junction with St Mary’s Gate, and visitors are advised to leave extra time for your journey.

Parking

When accessing the Pomegranate Theatre by vehicle, car parks around the Pomegranate Theatre and in the town centre are open and operating as normal.

There are several large car parks close to the theatre. Outside the Pomegranate Theatre on Corporation Street there is one dedicated disabled parking space for blue badge holders (see photo below).

If you are a Chesterfield resident and you pay your council tax to Chesterfield Borough Council you will receive a parking disc with your annual council tax bill. It can be used to park for free in the following Chesterfield Borough Council off-street pay and display car parks: Albion Road / Derbyshire Times / Devonshire Street / Durrant Road / Hollis Lane (excluding on-street bays) / Holywell Cross (The Donut) / Queens Park (North and South) / Spa Lane / Station Road / St Mary’s Gate / Theatre Lane. Residents of the borough can park free of charge before 10am and after 3pm Monday to Saturday and all day on a Sunday and bank holidays.

Drop off and pick up point 
The closest drop off and pick up point is located immediately outside the theatre door on Corporation Street.

Please note that Corporation Street has been temporarily closed to traffic at the junction with St Mary’s Gate, and visitors are advised to leave extra time for your journey. For customers with mobility difficulties, the closest drop off and pick up point is located immediately outside the theatre door on Corporation Street, which is only accessible via Spa Lane and Station Road.

Taxis
There are numerous hackney carriage and private hire taxi companies serving Chesterfield and many of these are accessible and suitable for people with mobility difficulties and wheelchair users. There are taxi firms very close by to the Pomegranate Theatre. If you need assistance in booking a taxi, please speak with a member of the front of house team.

By bus
The Pomegranate Theatre is within walking distance of all town centre bus stops. The following bus numbers stop close to the Pomegranate Theatre: 2, 39, 43, 50, 51, 54, 72, 74, 77 82, 83 – with bus stops on St. Mary’s Gate, Stephenson Place or Church Way.

By train
Exit Chesterfield Station bearing left. Walk up the hill, cross the footbridge to Corporation Street; the Pomegranate is situated on your left. The distance is 0.2 miles (approximate four-minute walk).

On foot
The Pomegranate Theatre is accessible within minutes from the railway station, from local car parks and bus stops. Several finger post signs mark the way to the theatre. Chesterfield is an ancient market town and the New Square and Market Place floor area are covered in cobbles. We would remind you to take extra care on these cobbles if you are accessing the theatre via these routes.

Walking from Chesterfield Visitor Information Centre
Walk north on Church Way towards Burlington Street. Turn right onto Stephenson Place. Slight right onto Holywell Street. Go over the crossing. Turn left onto Corporation Street. The Pomegranate Theatre is on the right.

The Visitor Information Centre is closed until further notice.

Walking from the market square
Walk east on Market Place towards Glumangate. Continue onto High Street. Continue onto Burlington Street. Turn left onto Church Way. Turn right onto Stephenson Place. Slight right onto Holywell Cross. Go over the crossing. Turn left onto Corporation Street. The Pomegranate Theatre is on the right. Information about the local area is available on Visit Chesterfield website.

The Visitor Information Centre is closed until further notice.

The building and facilities

About the entrances 

When facing the main entrance of the Pomegranate Theatre, access is by a ramp on the right or steps on the left from the street to automatic doors. 

The entrance at the front of the theatre is operating as normal. However, the stair lift is currently not in operation due to a temporary one-way system.

Any queues for the building will be managed outside as follows:

The queue will run along the side of the building down Corporation Street. All visitors are requested to socially distance in the queue.

Customer assistants will be available to help manage queue points outside if required.

All visitors are asked to sanitise their hands upon entering the premises. Cleaning stations are provided

The Pomegranate Theatre will be operating a one-way system in its publicly accessible areas, there will be clear floor markings to help all visitors and staff ensure they keep a safe social distance. We kindly request that all staff and visitors maintain a 2-metre distance wherever possible, to ensure the safety of themselves and those around them.

The staircase from the main lobby to the circle will operate a keep left policy. please note that the Circle is not accessible by lift.

Here are some examples of floor signs that you can expect to see in the theatre.

Bar
There will be a one-way system in place. Unfortunately, due to this, the stair lift from the foyer area to the bar/café area will not be in operation, and any customer with mobility difficulties will be provided with an in-seat bar and catering service by our staff. 

To facilitate social distancing, all the furniture has been removed from the bar, and customers are requested to consume drinks and snacks at their seats in the auditorium.

Booking Tickets

Wheelchair user seats can be booked on our website. Customers who are not wheelchair users and require a ticket for an essential companion can reserve tickets on the phone.

To book tickets by phone, please call the box office directly on 01246 345 222.

If you would like to book a wheelchair user space online, it is possible to do this through our website. When purchasing tickets, you can switch the view of the seating plan to include accessible seats by ticking the box ‘Yes, show me accessible seating’, as shown below. The plan will then show you the wheelchair spaces available (marked with a wheelchair icon), and the wheelchair companion seat directly beside. Select the seats you would like to book. 

To alter the prices appropriately, please use the pencil icon beside ‘Wheelchair Full Price’ (see below), this will give you a drop-down menu to allocate the prices you require. Please note that a wheelchair companion must always be booked alongside a wheelchair seat. 

The Visitor Information Centre is closed until further notice and the box office phone line is not currently able to take card payments. 

For events which are taking place with a socially distanced seating plan, to help us avoid queues at the box office, please book wheelchair user seats online. If you are a customer who requires an essential companion, you will need to reserve seats by calling the box office on 01246 345 222 and pay for the tickets when at the theatre.

Toilets
The Pomegranate Theatre has toilet facilities in the bar area. The Pomegranate Theatre has one accessible toilet. One adjacent to the Box Office in the foyer and one at the rear of the auditorium.

Toilet facilities will be reduced in number to enable social distancing, and have a maximum occupancy clearly stated on the outside of each facility. A maximum of one household at a time are permitted in the toilets. All staff and visitors are requested to complying with these restrictions to help ensure social distancing can be maintained at all times.

When using toilet facilities, you will be asked to clean your hands before and after use and to ensure the lid is down when flushing. The toilets in the bar area and the accessible toilet which is next to the box office will be in operation. The toilets at the rear of the stalls (both accessible and non-accessible) will not be in use.

Emergency Procedures
Emergency procedures are in place at all our venues to assist anyone with a disability to exit the venue safely in the event of an evacuation. Equipment is installed to assist with this on stairways and staff members are trained regularly in its use. A flashing light will also be activated to highlight the emergency evacuation for people who are hearing impaired.

Security
The following measures have been put in place to ensure everyone’s safety. 
All customers must have a valid ticket which will be checked at the door. Please have your ticket ready for inspection. 
Customers may collect or purchase tickets at the box office of the venue. 
Only customers with tickets will be allowed in the venue, and if you leave the venue for any reason, you will need to show your ticket to gain re-admission. 
Please keep the items you bring with you to an absolute minimum. 
Security searches may be carried out. 
We reserve the right to refuse admission or request a customer leave the venue and take action to enforce this.

Cushions
We have a large selection of cushions. The front of house staff will be pleased to help you. Visually impaired customers

Large print
A large print version of printed materials can be made available on request. Advanced notice is required. Headsets Any customers wishing to use a headset please ask a member of the box office staff or front of house staff who will be able to help you obtain a headset and show you which channel to put the headset on for your requirements.

Infrared hearing system
We operate an infrared system in the auditorium. If you wish to use any of the headsets available (which are located behind the bar), please ask a member of the box office or front of house staff who will be able to show you how to use the headset. A two-way microphone and speaker system is available at the box office counter. The box office can also advise on seats which have the best reception.

Customers who are mobility impaired
The main entrance and stalls are fully accessible, with wheelchair seats and toilet facilities. The theatre bar is accessed via 5 steps. The theatre circle is not accessible for wheelchair users due to stairs and no lift. There are 27 steps up to the circle.

 The stair lift from the main entrance to the bar is currently not in operation due to a temporary one-way system.

Wheelchair spaces
There will be three wheelchair spaces available in the Stalls. These are highlight in yellow in the plan below. Please be aware that health and safety regulations require that users remain in the wheelchair during performances.

The seating in the auditorium will be socially distanced as per Government guidelines, the number of available seats will be reduced and limited.

 

Assistance dogs
Assistance dogs are welcome at all venues but please let the box office know when booking.

Do you need to bring a carer/essential companion?
Essential companion - this concession exists to enable all patrons to equally participate, with dignity and respect at events and performances. The purpose of the concession is to ensure the safety and enjoyment of those customers who require a companion to assist them in accessing the facilities for events and performances. The concession is not open to, or intended for, those who simply require a companion to assist with transportation to and from the venues, or to keep them company. The scheme is not offered to anyone who can cope independently in a public venue. The essential companion’s primary role is to assist the customer with mobility or guidance, to enable them to safely attend and enjoy the event or performance. The essential companion is expected to attend to the needs of the customer at all times whilst on the premises.

We’re family friendly 
Mothers are welcome to breastfeed anywhere at the Pomegranate Theatre. Babes in arms: A limited number of free tickets for children aged twelve months and under (who are sharing a seat with their carer) are available for some family friendly events. Please call the box office on 01246 345 222to resreve tickets and pay on the door.

Accessible performances 
Audio described performances The Pomegranate Theatre has an audio description box in the auditorium. The audio describer will use natural pauses in dialogue to verbally communicate what is happening on stage and audience members who wish to hear the narration will be provided with a headset.

Touch tour
A touch tour may be offered. This usually happens an hour before the show and attendees will have the chance to explore the set, costumes and sometimes to meet some of the actors.

Captioned performances
Captions for shows at the theatre are displayed in a digital unit box near the stage. A qualified captioner prepares the captions in advance, then cues them ‘live’ as the action unfolds on stage. 

British sign language interpreted 
Some performances at the theatre have a British Sign Language interpreter at the side of the stage, who will interpret the spoken and heard elements of a performance.

Relaxed performances
Open to everyone and is specifically adapted for those with learning disabilities and other sensory and communication disorders – providing a more relaxed and supportive atmosphere in order to reduce anxiety and allow people to experience live theatre.

Reporting any concerns
If you have any concerns when using the facilities or accessing the building, please report it to a member of staff.

Pomegranate Theatre Access Guide

Following the outbreak of Covid-19, some changes have been made to the Pomegranate Theatre to ensure the safety of all staff and visitors. Our standard access guide has been edited to include important updates which are highlighted with this icon. These are in effect fro July 2020 until further notice.

Welcome to the Pomegranate Theatre, Chesterfield

The Pomegranate Theatre aims to be accessible to all and we are committed to making your visit to us as easy and enjoyable as possible. The information contained on this page can also be available in other formats if required. Our staff are an important link between the practical facilities we offer and the many guests who visit us each day. All front of house staff have undertaken awareness training and will be only too pleased to assist you should you require any information or help.

Your journey to the theatre

The theatre address of the Pomegranate Theatre is Corporation Street, Chesterfield, S41 7TX

By car
Chesterfield is just 10 minutes from junction 29 of the M1 motorway via the A617. From all routes follow signs to Chesterfield Town Centre, the theatre is near the ‘Crooked Spire Church’.

Local car parks are well signposted. Corporation Street (S41 7TX); Durrant Road (S41 7NF); Derbyshire Times (S41 7XD); Devonshire Street (S41 7ST); Holywell Cross (S40 1UT); Theatre Lane (S41 7TP); St. Mary’s Gate (S41 7TJ); Station Road (S41 7XB); Spa Lane (S41 7XB).

Please note that Corporation Street has been temporarily closed to traffic at the junction with St Mary’s Gate, and visitors are advised to leave extra time for your journey.

Parking

When accessing the Pomegranate Theatre by vehicle, car parks around the Pomegranate Theatre and in the town centre are open and operating as normal.

There are several large car parks close to the theatre. Outside the Pomegranate Theatre on Corporation Street there is one dedicated disabled parking space for blue badge holders (see photo below).

If you are a Chesterfield resident and you pay your council tax to Chesterfield Borough Council you will receive a parking disc with your annual council tax bill. It can be used to park for free in the following Chesterfield Borough Council off-street pay and display car parks: Albion Road / Derbyshire Times / Devonshire Street / Durrant Road / Hollis Lane (excluding on-street bays) / Holywell Cross (The Donut) / Queens Park (North and South) / Spa Lane / Station Road / St Mary’s Gate / Theatre Lane. Residents of the borough can park free of charge before 10am and after 3pm Monday to Saturday and all day on a Sunday and bank holidays.

Drop off and pick up point 
The closest drop off and pick up point is located immediately outside the theatre door on Corporation Street.

Please note that Corporation Street has been temporarily closed to traffic at the junction with St Mary’s Gate, and visitors are advised to leave extra time for your journey. For customers with mobility difficulties, the closest drop off and pick up point is located immediately outside the theatre door on Corporation Street, which is only accessible via Spa Lane and Station Road.

Taxis
There are numerous hackney carriage and private hire taxi companies serving Chesterfield and many of these are accessible and suitable for people with mobility difficulties and wheelchair users. There are taxi firms very close by to the Pomegranate Theatre. If you need assistance in booking a taxi, please speak with a member of the front of house team.

By bus
The Pomegranate Theatre is within walking distance of all town centre bus stops. The following bus numbers stop close to the Pomegranate Theatre: 2, 39, 43, 50, 51, 54, 72, 74, 77 82, 83 – with bus stops on St. Mary’s Gate, Stephenson Place or Church Way.

By train
Exit Chesterfield Station bearing left. Walk up the hill, cross the footbridge to Corporation Street; the Pomegranate is situated on your left. The distance is 0.2 miles (approximate four-minute walk).

On foot
The Pomegranate Theatre is accessible within minutes from the railway station, from local car parks and bus stops. Several finger post signs mark the way to the theatre. Chesterfield is an ancient market town and the New Square and Market Place floor area are covered in cobbles. We would remind you to take extra care on these cobbles if you are accessing the theatre via these routes.

Walking from Chesterfield Visitor Information Centre
Walk north on Church Way towards Burlington Street. Turn right onto Stephenson Place. Slight right onto Holywell Street. Go over the crossing. Turn left onto Corporation Street. The Pomegranate Theatre is on the right.

The Visitor Information Centre is closed until further notice.

Walking from the market square
Walk east on Market Place towards Glumangate. Continue onto High Street. Continue onto Burlington Street. Turn left onto Church Way. Turn right onto Stephenson Place. Slight right onto Holywell Cross. Go over the crossing. Turn left onto Corporation Street. The Pomegranate Theatre is on the right. Information about the local area is available on Visit Chesterfield website.

The Visitor Information Centre is closed until further notice.

The building and facilities

About the entrances 

When facing the main entrance of the Pomegranate Theatre, access is by a ramp on the right or steps on the left from the street to automatic doors. 

The entrance at the front of the theatre is operating as normal. However, the stair lift is currently not in operation due to a temporary one-way system.

Any queues for the building will be managed outside as follows:

The queue will run along the side of the building down Corporation Street. All visitors are requested to socially distance in the queue.

Customer assistants will be available to help manage queue points outside if required.

All visitors are asked to sanitise their hands upon entering the premises. Cleaning stations are provided

The Pomegranate Theatre will be operating a one-way system in its publicly accessible areas, there will be clear floor markings to help all visitors and staff ensure they keep a safe social distance. We kindly request that all staff and visitors maintain a 2-metre distance wherever possible, to ensure the safety of themselves and those around them.

The staircase from the main lobby to the circle will operate a keep left policy. please note that the Circle is not accessible by lift.

Here are some examples of floor signs that you can expect to see in the theatre.

Bar
There will be a one-way system in place. Unfortunately, due to this, the stair lift from the foyer area to the bar/café area will not be in operation, and any customer with mobility difficulties will be provided with an in-seat bar and catering service by our staff. 

To facilitate social distancing, all the furniture has been removed from the bar, and customers are requested to consume drinks and snacks at their seats in the auditorium.

Booking Tickets

Wheelchair user seats can be booked on our website. Customers who are not wheelchair users and require a ticket for an essential companion can reserve tickets on the phone.

To book tickets by phone, please call the box office directly on 01246 345 222.

If you would like to book a wheelchair user space online, it is possible to do this through our website. When purchasing tickets, you can switch the view of the seating plan to include accessible seats by ticking the box ‘Yes, show me accessible seating’, as shown below. The plan will then show you the wheelchair spaces available (marked with a wheelchair icon), and the wheelchair companion seat directly beside. Select the seats you would like to book. 

To alter the prices appropriately, please use the pencil icon beside ‘Wheelchair Full Price’ (see below), this will give you a drop-down menu to allocate the prices you require. Please note that a wheelchair companion must always be booked alongside a wheelchair seat. 

The Visitor Information Centre is closed until further notice and the box office phone line is not currently able to take card payments. 

For events which are taking place with a socially distanced seating plan, to help us avoid queues at the box office, please book wheelchair user seats online. If you are a customer who requires an essential companion, you will need to reserve seats by calling the box office on 01246 345 222 and pay for the tickets when at the theatre.

Toilets
The Pomegranate Theatre has toilet facilities in the bar area. The Pomegranate Theatre has one accessible toilet. One adjacent to the Box Office in the foyer and one at the rear of the auditorium.

Toilet facilities will be reduced in number to enable social distancing, and have a maximum occupancy clearly stated on the outside of each facility. A maximum of one household at a time are permitted in the toilets. All staff and visitors are requested to complying with these restrictions to help ensure social distancing can be maintained at all times.

When using toilet facilities, you will be asked to clean your hands before and after use and to ensure the lid is down when flushing. The toilets in the bar area and the accessible toilet which is next to the box office will be in operation. The toilets at the rear of the stalls (both accessible and non-accessible) will not be in use.

Emergency Procedures
Emergency procedures are in place at all our venues to assist anyone with a disability to exit the venue safely in the event of an evacuation. Equipment is installed to assist with this on stairways and staff members are trained regularly in its use. A flashing light will also be activated to highlight the emergency evacuation for people who are hearing impaired.

Security
The following measures have been put in place to ensure everyone’s safety. 
All customers must have a valid ticket which will be checked at the door. Please have your ticket ready for inspection. 
Customers may collect or purchase tickets at the box office of the venue. 
Only customers with tickets will be allowed in the venue, and if you leave the venue for any reason, you will need to show your ticket to gain re-admission. 
Please keep the items you bring with you to an absolute minimum. 
Security searches may be carried out. 
We reserve the right to refuse admission or request a customer leave the venue and take action to enforce this.

Cushions
We have a large selection of cushions. The front of house staff will be pleased to help you. Visually impaired customers

Large print
A large print version of printed materials can be made available on request. Advanced notice is required. Headsets Any customers wishing to use a headset please ask a member of the box office staff or front of house staff who will be able to help you obtain a headset and show you which channel to put the headset on for your requirements.

Infrared hearing system
We operate an infrared system in the auditorium. If you wish to use any of the headsets available (which are located behind the bar), please ask a member of the box office or front of house staff who will be able to show you how to use the headset. A two-way microphone and speaker system is available at the box office counter. The box office can also advise on seats which have the best reception.

Customers who are mobility impaired
The main entrance and stalls are fully accessible, with wheelchair seats and toilet facilities. The theatre bar is accessed via 5 steps. The theatre circle is not accessible for wheelchair users due to stairs and no lift. There are 27 steps up to the circle.

 The stair lift from the main entrance to the bar is currently not in operation due to a temporary one-way system.

Wheelchair spaces
There will be three wheelchair spaces available in the Stalls. These are highlight in yellow in the plan below. Please be aware that health and safety regulations require that users remain in the wheelchair during performances.

The seating in the auditorium will be socially distanced as per Government guidelines, the number of available seats will be reduced and limited.